Privacy Policy

At HeightMaxx (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit heightmaxx.com or make a purchase from our store.

1. Information We Collect

We collect information to provide and improve your experience.

a. Device Information

  • Examples: IP address, browser type, time zone, pages viewed, cookies, and referral source.
  • Purpose: To load our site properly, measure performance, and enhance functionality.
  • Source: Automatically collected via cookies, pixels, or analytics tools (e.g. Shopify, Google Analytics).

b. Order Information

  • Examples: Name, billing/shipping address, email, phone, and payment details.
  • Purpose: To process and deliver your order, confirm transactions, and prevent fraud.
  • Source: Collected directly from you during checkout.
  • Disclosure: Shared securely with Shopify (our e-commerce processor).

c. Customer Support Information

  • Purpose: To provide assistance and resolve issues.
  • Source: Collected when you contact our support team.

2. Minors

Our site is not intended for anyone under 16. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us immediately at support@heightmaxx.com.

3. How We Use Your Information

We use your information to:

  • Fulfill orders and deliver products
  • Communicate updates, promotions, or support messages
  • Improve website functionality and marketing performance
  • Detect and prevent fraud or abuse

4. Sharing Your Information

We share limited data only when necessary to operate our business. For example:

  • Shopify – powers our online store (see Shopify’s privacy policy: https://www.shopify.com/legal/privacy)
  • Analytics/Ads – like Google or Meta, to understand user behavior and show relevant ads
  • Legal compliance – if required by law, subpoena, or fraud prevention

5. Behavioural & Targeted Advertising

We may use tools like Google Analytics or Meta Ads to serve relevant ads based on your interests. You can opt out anytime:

We do not sell your personal data.

6. Cookies

Cookies are small files that improve your browsing experience. They:

  • Remember your preferences (cart, language, currency)
  • Help us analyze traffic and marketing performance

You can control cookies through your browser settings. Disabling them may affect site functionality.

7. Data Retention

We retain order and account data as long as required to fulfill your purchase or comply with legal obligations.
You can request deletion of your personal data anytime by contacting support@heightmaxx.com.

8. Your Rights

Depending on where you live (EEA or California), you have rights to:

  • Access, correct, or delete your personal data
  • Request a copy of your data (portability)
  • Withdraw consent for marketing communications

To exercise any of these rights, email us at support@heightmaxx.com.

9. SMS & Email Marketing

If you opt into SMS or email updates, we’ll send:

  • Order updates and abandoned-cart reminders
  • Exclusive offers and new product launches

Opt-in data is never sold or shared beyond our messaging partners. You can unsubscribe anytime via text or email.

10. Currency & Location Tracking

To enhance your experience, our site may process your IP address for currency conversion and store it in a temporary session cookie.
This ensures prices display correctly in your local currency.

11. Do Not Track

We currently do not respond to “Do Not Track” signals due to inconsistent industry standards.

12. Changes to This Policy

We may update this Privacy Policy to reflect new laws or service improvements. The latest version will always be posted here with an updated date.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights:
📧 support@heightmaxx.com