Shipping Policy
At HeightMaxx, we deliver confidence worldwide. Below you’ll find everything you need to know about our processing, delivery, and shipping terms.
🚚 Processing & Delivery Times
- Processing Time: 1–2 business days (excluding weekends and holidays)
- Shipping Time: 5–12 business days, depending on your location
- Note: Some regions may experience slight delays due to customs or global logistics conditions.
💵 Shipping Costs
- Flat Rate: $3.95 for domestic & international orders
- Free Shipping: Automatically applied on all orders over $50 USD
All orders include tracking and shipping insurance for loss or damage in transit.
🌍 Where We Ship
We proudly ship worldwide — including North America, Europe, Australia, and most international destinations.
If you’re unsure whether we ship to your country, contact us before ordering at support@heightmaxx.com.
🧾 Order Changes & Address Updates
If you need to change your shipping address, please reach out to us within 12 hours of placing your order.
After 12 hours, we cannot guarantee updates as your order may already be in processing.
🔐 Shipping Protection
Every HeightMaxx order is insured against loss or damage.
If your package arrives damaged or is missing, contact us within 7 days of delivery with your order number and clear photos, and our support team will take care of it.
📬 Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number.
Tracking updates may take up to 48 hours to appear after dispatch.
🕒 Additional Notes
- We are not responsible for delays caused by customs, incorrect addresses, or courier disruptions.
- Packages returned due to incorrect addresses or failed delivery attempts may incur a reshipment fee.
💬 Need Help?
Our team is here to help — contact us anytime at support@heightmaxx.com or via our Contact Us Form.
Average response time: 5–12 hours.
